TERMS AND CONDITIONS
Version number: 1.2
Effective date: 01.01.2022
1. Introduction
1.1 We are Holistic Yoga Ltd trading as “The Yoga Class”. Our company information is at the end of this document.
2. Agreement to Terms
2.1 By registering for and participating in the retreat (hereafter referred to as the "Retreat"), you (hereafter referred to as the "Participant") agree to be bound by these Terms and Conditions (hereafter referred to as the "Agreement"). The Retreat is organized and hosted by [The Yoga Class] (hereafter referred to as the "Host"). These Terms apply to both UK-based and international (outside the UK) retreats, including both day and multi-day retreats, unless otherwise specified.
3. Nature of Services
3.1 The Yoga Class provides retreat experiences and wellbeing services.
3.2 Unless explicitly stated, we do not sell or package flights, transport, or travel arrangements as part of the retreat.
3.3 Any travel arrangements are made independently by Participants or through third-party providers.
4. IMPORTANT WARNING
4.1 Whilst on the retreat, don’t push yourself too hard in class. Always listen to your body and what it needs and stop if you are in pain.
4.2 While we believe that our Retreat can be beneficial in many ways, it is not intended to diagnose, prevent, or treat any medical condition, to ascertain the state of your health, or to be used as a substitute for medical advice and we make no promise that the Service provides therapeutic benefit or that any particular “wellness” objective will be achieved. Please consult a health professional for advice on any injuries, conditions or illness.
5. What this is all about – introduction to our terms and conditions
5.1 These are our terms and conditions which apply to our Retreat. We’ve tried to make them user-friendly. Please read them carefully and save a copy as we don’t file a copy specifically for the transaction with you. They’re available in English only.
6. Registration and Payment
6.1 For multi-day and international retreats, the required deposit or full payment is an offer to enter a legal contract with the Host. We accept your deposit and there is a binding legal contract.
6.2. Payment: The full balance of the Retreat fee must be paid by the specified due date. Failure to make full payment by the due date may result in the cancellation of the Participant's registration without a refund of any deposits paid.
6.3 The Participant agrees with the Host's specification of what, and what is not included, in the retreat cost. The Participant agrees to pay for any extras and items not included, in full, directly to the specific service provider when, and in the format requested.
6.4 Full payment is due at booking for the day Retreats.
7. Eligibility
7.1 Participants must be at least 18 years old.
8. Cancellation and Refunds
8.1 Participant Cancellations: If the Participant wants to cancel the booking after the deposit, or full payment, the Host will fully reimburse the Particpant, only if the Host can refill the Participants booking
8.2 Host Cancellations: The Host reserves the right to cancel the Retreat due to insufficient registrations, natural disasters, or other unforeseen circumstances. In such cases, Participants will receive a full refund of all payments made to the Host. The Host is not responsible for any additional expenses incurred by Participants, such as airfare or travel costs.
8.3 For the avoidance of doubt, inability to attend the retreat due to travel disruption — including but not limited to flight cancellations, delays, airline operational changes, government travel advice, or wider geopolitical events — does not constitute grounds for a refund outside of the terms set out above.
9. Travel, External Events & Force Majeure
9.1 The Yoga Class is not responsible for any disruption, delay, amendment, or cancellation to travel arrangements caused by events outside of our control.
9.2 This includes, but is not limited to: war, conflict, geopolitical instability, airspace closures, fuel shortages, airline operational changes, government travel advice or restrictions, natural events, or public health situations.
9.3 The Yoga Class shall not be liable for any additional costs incurred as a result of such events, including (but not limited to) flight cancellations, delays, rerouting, airline surcharges, increased travel costs, or extended stays.
9.4 If a Participant is unable to attend the retreat due to any of the above circumstances, the standard cancellation terms will apply.
9.5 Where possible, we will always do our best to support Participants in adjusting arrangements. However, this cannot be guaranteed and any associated costs will remain the responsibility of the Participant.
10. Force Majeure
10.1 To be clear, the Host is not liable for delays, disruptions, or cancellations due to events beyond reasonable control, including but not limited to:
Natural disasters
War, terrorism, or civil unrest
Strikes or governmental actions
Pandemics or health emergencies
11. Transfers and Substitutions
11.1 Participants may request to:
Transfer to a different Retreat (if available)
Substitute another person in their place
This is subject to Host approval and may involve an admin fee. For international retreats, passport and travel documentation changes may be required.
12. Passports, Visas, and Travel Documents (International Retreats Only)
12.1 Participants are solely responsible for:
Ensuring their passport is valid for at least six months beyond the retreat end date
Obtaining all necessary visas or travel authorisations
Complying with any health or vaccination requirements for the destination country
12.2 No refunds will be provided by the Host for failure to travel due to incomplete documentation or denied entry.
13. Travel Insurance (Mandatory for International Retreats)
13.1 Travel insurance is mandatory for all international retreats and is strongly recommended for UK-based retreats. Insurance should include:
Trip cancellation and interruption
Emergency medical care (including COVID-19 coverage if applicable)
Personal accident and personal liability
Loss of personal property
Travel delays and missed connections
We strongly recommend that all Participants obtain comprehensive travel insurance covering cancellation, curtailment, medical expenses, personal liability, and travel disruption.
The Yoga Class shall not be liable for any losses that would otherwise be covered by such insurance. Proof of insurance may be requested prior to departure.
14. International Travel & Transfers
14.1. Group Transfers: For international retreats, group transfers to and from the airport/accommodation will be arranged by the Host and included in the Retreat package only for Participants who book the recommended flights or arrive/depart within a designated time window specified by the Host.
14.2. Independent Travel Arrangements: If a Participant chooses not to book the recommended flights, or their travel falls outside the designated arrival/departure window, the Participant may be responsible for arranging and covering the cost of their own airport transfers.
14.3. Transfer Discretion: The Host reserves the right, at its sole discretion, to decide whether to include or exclude airport transfers for Participants on different flight schedules. Any additional transfer support (e.g., private taxis or unscheduled pickups) is not guaranteed and, if provided, may incur additional charges payable by the Participant.
14.4. Arrival Delays: Participants are responsible for ensuring their timely arrival. The Host is not responsible for any missed activities due to late arrivals or delays outside of the Host’s control, including those caused by flight disruptions.
15. Third-Party Providers
15.1. Certain elements of the retreat, including accommodation, spa facilities, and excursions, may be provided by independent third-party suppliers.
15.2. Whilst we take care in selecting our partners, The Yoga Class is not responsible for the acts or omissions of these providers.
16. Health and Safety
16.1 Medical Conditions: Participants must disclose any pre-existing medical conditions, allergies, or dietary restrictions at the time of registration. The Host reserves the right to decline participation if it deems the Retreat unsuitable for the Participant's health condition.
16.2 Medical Assistance: The Host is not responsible for providing medical treatment or assistance. Participants are responsible for their own medical needs and must carry adequate medical insurance.
16.3 The Host assumes no liability for medical or health-related incidents of a Participant during the Retreat.
16.4 Participants agree to follow all local health regulations, including COVID-related guidelines, while abroad or in the UK.
17. Participant Conduct
17.1 Behaviour: Participants are expected to behave respectfully and courteously to other Participants, the Host, and third parties. Any behaviour deemed disruptive or harmful may result in the Participant being asked to leave the Retreat without a refund.
17.2 Compliance: Participants must comply with all local laws and regulations, as well as any rules or guidelines provided by the Host.
17.3 Participants are responsible for organising and managing their own travel arrangements to and from the retreat, unless otherwise stated.
17.4 All travel is undertaken at the Participant’s own risk, and The Yoga Class accepts no responsibility for any disruption or issues arising from third-party travel providers, including airlines or transfer services.
18. Liability
18.1 Assumption of Risk: Participants acknowledge that they participate in the Retreat at their own risk. The Host is not liable for any injury, loss, or damage incurred during the Retreat, including travel to and from the Retreat.
18.2 Participation in Retreat activities, including those abroad (such as yoga, hiking, swimming, excursions), involves inherent risks. By attending, Participants acknowledge and voluntarily accept these risks.
18.3 The Host is not liable for:
Personal injury, illness, or death
Theft, loss, or damage of personal property
Travel disruptions or delays
18.4 The Participant is fully responsible for the Retreat property, the furniture and all the accessories and objects found within it. The Participant is fully responsible to liaise and reimburse the retreat property If anything is damaged or broken by the Participant.
18.5 To the fullest extent permitted by law, The Yoga Class shall not be liable for any indirect or consequential losses, including travel disruption or additional expenses incurred.
19. Intellectual Property
19.1 All materials provided by the Host during the Retreat, including but not limited to written materials, photographs, and videos, are the intellectual property of the Host and may not be reproduced or distributed without the Host's prior written consent.
20. Use of Likeness
20.1 Participants grant the Host permission to use photographs, videos, or other recordings taken during the Retreat for promotional and marketing purposes. Participants who do not wish to be photographed or recorded must inform the Host in writing before the Retreat.
21. Governing Law
21.1 This contract is under English law and any disputes will be decided only by the courts of the United Kingdom.
22. Amendments
22.1 The Host reserves the right to amend these Terms and Conditions at any time. Any amendments will be communicated to Participants in writing.
23. Entire Agreement
23.1 This Agreement constitutes the entire understanding between the Participant and the Host and supersedes all prior oral or written communications.
24. Additional Terms and Conditions
24.1 The Yoga Class reserves the right to make reasonable changes to the retreat schedule, teachers, or activities where necessary. This may be due to operational requirements, safety considerations, or circumstances beyond our control. Any changes will always be made with the intention of maintaining the overall experience.
24.2 We reserve the right to make reasonable adjustments to retreat pricing where there are significant increases in external costs beyond our control, including supplier costs or currency fluctuations.
24.3 Where applicable, Participants will be notified as soon as reasonably possible.
24.4 Nothing in this Agreement is intended to create or will be construed as creating a joint ventures, partnership, employer/employee or principal and agent relationship between users and the Company.
24.5 You irrevocably consent to the exclusive jurisdiction of the courts located in the in the Country of the United Kingdom in connection with any action arising out of or related to these Term of Service and waive any objection based on lack of personal jurisdiction, place of residence, improper venue forum non-convenience in any such action.
24.6 If any court having competent jurisdiction holds any provision of this Terms of Service invalid or unenforceable in any respect, such provision shall be enforced to the maximum extent permitted by law, and the remaining provisions of this Terms of Service shall continue in full force and effect.
24.7 The failure or delay of either party to exercise or enforce any right or claim does not constitute a waiver of such right or claim and shall in no way affect that party’s right to later enforce or exercise it, unless such party issues an express written waiver, signed by a duly authorized representative.
24.8 You may not assign these Terms of Service or any of your rights or obligations hereunder.
24.9 Except as expressly specified herein, this Agreement shall create rights and obligations only between the Company and each individual user and it does not create any rights for any other parties.
25. General but important stuff
25.1 We may send all notices under this agreement by email to the most recent email address you have supplied to us. You can send notices to our email address shown below. Headings used in this agreement are for information and not binding. If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement shall continue to apply. If either of us overlooks any breach of this agreement by the other, it can still be actioned later. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as stated otherwise. The parties are independent contractors and, except as otherwise specifically stated above, nothing in this agreement make any party as agent, employee or representative of the other.
26. Complaints
26.1 If you have any complaints, please contact us via the contact details shown below.
27. Company information
27.1 Company name: Holistic Yoga Ltd
27.2 Trading name: “The Yoga Class”
27.3 Country of incorporation: England and Wales.
27.4 Registered number: 12611250
27.5 Registered office and trading address: 33 Curness Street, London, SE13 6JY.
27.6 Contact email address: laura@theyogaclass.co